Sony Comes Up Short With Consumers & Retailers In Rootkit Recall

Despite claims to the contrary it appears that Sony BMG is continuing to fail to answer both consumer and retailer concerns during the current rootkit/copy protection debacle.

A quick search of the Sony Music and Sony sites failed to find any mention on the front page of the sites or any other easily accessible information on the the software, the recall or any attempted "fix".  Even a link ( http://www.sonybmg.com/xcp) for information provided in a special letter to retailers seemed not to be functional as of this writing.  (Clicking on the link resulted in strange "404 NOT FOUND" message).  Only is a consumer turned detective and understood that Sony or the offending distributed label is in fact part of a combined Sony BMG could they find a link to help them with their rootkit problems or the recall.

Words need to become actions if Sony has any hope of countering the growing anger and distrust among both consumers and retailers just prior to the crucial holiday buying season.